Sartorius CPA12001S-OCE Specifications download pdf (Page 86)

Services Provided

The services provided by Sartorius range

from installation and maintenance through

qualification to engineering. Quality and

reliability are the foundation of our service

philosophy. As a worldwide service organi-

zation, our aim is to provide the best possi-

ble technical weighing services that match

your requirements perfectly.

Installation and commissioning

Installation and commissioning by our

service professionals makes your equip-

ment 100% operational in the shortest pos-

sible time. Your new equipment is therefore

at your disposal immediately. In particular,

the reliability of the measuring results and

the service life of your equipment signifi-

cantly depend on its initial installation and

configuration according to the specifica-

tions.

This is what you can expect from us:

– Flawless setup of your equipment

– Connection of peripheral devices such

as printers

– Adjustment of the equipment settings

to your installation location

– Setup of interfaces

– Setup of applications

– Training of equipment users relevant

to your workplace

Equipment qualification (IQ/OQ) –

professional support for the

pharmaceutical industry

Validating your processes requires qualify-

ing the devices you are using. Qualifying

measuring systems in many fields of the

pharmaceutical industry is therefore

mandatory. Sartorius will support you with

a skilled team of trained specialists. Our

solutions support current guidelines such

as e.g. GLP, GMP or FDA. The documenta-

tion can easily be integrated into existing

QM systems.

The following services are included in the

qualification:

– Clear documentation of the equipment

qualification in the equipment’s logbook

– Review and documentation of the cor-

rectness of the equipment installation

– Documentation of the equipment

configuration

– Metrological equipment checking on site

– Issuing a DKD calibration certificate indi-

cating the uncertainty of measurement

– Determining the minimum sample quality

according to the USP guidelines incl.

printout of protocol

– Workplace-related instruction of the

equipment users including training

certificate

Maintenance service and maintenance

contracts

Regular equipment maintenance keeps

your equipment permanently in peak

condition. In this way, you ensure the

reliability of your measuring results, while

effectively preventing unplanned equip-

ment failures and downtime. Whether

under fixed-interval or short-term service

contracts, our maintenance service gives

you the sense of security you need. And

this even holds true for equipment from

other manufacturers.

Our service offering includes:

– Workplace-related functionality checking

of your equipment

– Measurement technology-related and

metrological equipment checking

– Equipment inspection with checking of

mechanical and electrical components

– Testing of equipment settings

– Function-related cleaning

– Equipment adjustment if necessary

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